Support

We're happy to help.

Getting started

• Xtream Codes: on the launch screen choose Xtream Login and enter your server URL, username, and password from your provider.
• M3U playlist: choose Add M3U Playlist and paste your playlist URL.
• Try it free: choose Community TV to browse free, publicly available channels — no account needed.

Switching between sources

Add as many sources as you like — they're saved as profiles. Switch between them anytime from the launch screen or Settings → Switch Profile, without re‑entering credentials.

Frequently asked

A channel won't play or keeps loading

Individual streams can be offline or region‑restricted by the provider — Velko will time out and show "Unavailable." Try another channel, or a different playlist. This is a limitation of the source, not the app.

Where do my channels/movies come from?

From the provider you connect. Velko is a player and brings no content of its own.

Are my credentials safe?

Yes — they're stored on your device in the system Keychain and sent only to your provider. See our Privacy Policy.

Bugs & feature requests

The fastest way to report a bug or request a feature is our community on Reddit: r/velko. Post it publicly so we can help, and so you can see what's already been reported or planned.

Contact

Prefer email, or have something private? Reach us at hello@velko.tv and we'll get back to you.